Refund Policy
At Glamstrapro, we are committed to providing you with high-quality products. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy. Here are the steps to return a product:
1. Return period : You have 14 days from the date of receipt of your order to return the product.
2. Product Condition : Products must be returned in their original condition, unused, and in their original packaging.
3. Return process :
• Contact our customer service at the email address contact@glamstrapro.shop to initiate the return.
• Once your request is approved, we will send you a return label and instructions on how to send your package back to us.
4. Refund : Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. Return costs : Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.